Assistant Store Manager

Dept: Retail, Part Time (32 hours)

Reporting to: Store Manager

Apply via recruitment@fatface.com or here.

Who are we (Fat Face)?

For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have. We are Made for Life.

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our work places.

Role Overview

You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers’ needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.

The challenge – balancing our values while being commercial
We’re looking for talented retailers who feel relaxed in a dynamic environment, enjoy life to the full, have a real understanding of our brand and customers, and a passion to develop and succeed.
As a natural leader you will assist your Store Manager to coach, develop and support your team to help them reach their full potential, whilst nurturing a fun and exciting atmosphere.
Acting as a brand ambassador, you will continually promote the FatFace brand and culture to our customers through your team and align self to companies social and environmental mission and champion any actions that you can directly impact at all times.
You’ll take pride assisting your Store Manager to continually deliver the highest and most consistent standards of customer service, visual standards, profitability and productivity of your store.
Taking joint ownership with your Store Manager for the performance of your store, you will make commercial decisions and spot business opportunity that drive results.
You will achieve all this while ensuring our customers remain at the heart of every decision you make, all part of a normal day in retail!
We don’t need to tell you that you will need outstanding organisation and communication skills, having had relevant management experience its second nature!
This truly is a great opportunity for passionate retailers who don’t want to stand still, genuinely want to make a difference and be part of the FatFace story.
Benefits of working with us
– 25 days holiday plus bank holidays
– Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
–  THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning
–  Dental Insurance (employee funded)
–  Pension scheme
– EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
– Critical illness/Death in service for Salaried staff
– Sick pay allowances
– O2 phone discount
– Eye Tests/contributions to glasses (qualifying roles only)
– Sabbatical leave in line with service
– Enhanced Family Friendly polices i.e. Maternity Leave
– Refer a friend scheme

 

 

 

 

 

 

 

 

 

 

 

Role Responsibilities

  • To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us
  • Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
  • Efficient and attentive service at the tills- processing sales, orders and refunds.
  • Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor
  • General housekeeping and tidying of the shop floor and back of house
  • Keeping up to date with company activity and promotions
  • Supporting floor moves, sale set ups and launches
  • To abide by all FatFace policies and procedures
  • Ensure GDPR procedures are adhered to at all times

Competencies

  • To deliver excellent customer service standards focussing on customer needs and satisfaction
  • Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do
  • Align self to companies social and environmental mission and champion any actions that you can directly impact at all times
  • Proactively provide a personal, genuine and authentic approach
  • Acting with integrity, demonstrates a passion for, interest in and understanding of others
  • Values and respects the team at all levels, getting on well with everyone around you
  • Play an active and positive part in the team by embracing every opportunity to be a part of what’s going on
  • Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction
  • Proactively offer customer alternative ways to buy across our whole multichannel proposition
  • Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment

Experience

  • Experience in a customer service environment is desirable but not essential
  • Excellent interpersonal and communication skills
  • Positive can-do attitude
  • Ability to work productively in a high-pressure environment
  • Confidence in taking the initiative and working under own direction at times
  • Team player
  • Great time management